00-00-0000 Top Card Issuers Fail Customer Relations 101 in 1999 Jan.

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Top Card Issuers Fail Customer Relations 101 in 1999

Jan. 04 2000 (CARD recents Vol. 14, No. 25 via COMTEX) -- Issuers

Suffer Now For Pricing Sins Of The Past

Perhaps the mostly notable trend of 1999 is that of the frustrated

cardholders. Customer care could be the most numerous important issue issuers

have faced this year, and will continue to face in the coming years
if
they do not make near changes in how they understand customer
relations.

The primary cause of cardholder frustration this year was remunerations
Fees
have begun to have a far-reaching negative impact on the subject of ...

...